Q:What is the delivery process:
A: If you are a new customer, we need to complete the call verification after receiving your payment. If you could not be contacted; please ,we will send you emails for confirmation, please check your mailbox in time. After then, we will deliver the currency soon. As for repeat customer, currency would be delivered to you directly.
Q: Why do we need to call you sometimes?
A: The reasons you may want to know as follows:
1) There maybe something wrong with your order, for example, you purchase gold on wrong Server or you input a wrong character.
2) For fast delivery, we may need you to be online in different time to trade currency with us.
3) For large orders, we may take our clients benefit into account, such as prevent your credit card from being fraud or stop some strangers to hack your order without your permission.
4) To improve our service more, we aspire after your advice and suggestion on our service by call our clients.
As these reasons above we may call you for the sake of smooth transaction in the future.
Payment Methods:
We accept payments by Paypal and checks. Paypal is our preferred method of payment. If you have no paypal account, you can also pay by main credit cards, such as Visa, Master, Discover and American Express
Credit Card and Debit Cards:
Q:Why wont my credit card Work?
A: There can be a couple reasons for a credit card being denied.
- A common reason is because the bank processing the card does not allow online transactions for security reasons. You may have to contact your bank to enable your card to be used for online transactions.
- Sometimes, it can be because a piece of information does not match when the card is being verified. This can be resolved by contacting the credit card company to see why it was unable to verify.
-For some countries, your credit card may not be accepted if your country is not located that credit cards permitted list.
-For Paypal users, if the credit card was used on another Paypal account, you will be unable to use the same card when creating a new Paypal account.
Q: Do you accept debit cards?
A: If the Debit Card has a holographic logo on it, it is generally accepted. If the card is not Visa, Mastercard, Discover, or American Express, it may not be accepted.
E-check:
Q: How do I avoid sending an E-Check?
A :If you complete the Paypal verification process first and make sure that adequate funds are present in the paypal account to cover the transaction before placing the order, then an E-Check will not be sent.
Q: What is a pending E-Check? Will my order process before it clears?
A: When using Paypal, this is a payment option that is available. An E-Check is usually created when a payment is sent from an unverified Paypal account when there isnt enough funds in the Paypal account to cover the cost of the order. Paypal proceeds to contacting the bank to verify that the funds are available and this can cause a 3 or 4 day delay. The order will be processed only after the E-Check clears.